Privacy Policy
A legal disclaimer
1. Introduction
We are committed to protecting your personal health information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial legislation such as Ontario’s Personal Health Information Protection Act (PHIPA).
​
2. Information We Collect
-
Identifying information: name, address, phone number, email.
-
Health information: presenting concerns, counselling notes, medical history.
-
Administrative information: billing records, appointment history.
-
​
3. Purpose of Collection
We collect personal information only for:
-
Delivering counselling services.
-
Communicating about appointments and billing.
-
Meeting professional, ethical, and legal obligations.
We will not use or disclose your information for any other purpose without your consent, unless required by law.
​
4. Consent
-
Your consent is obtained before collecting, using, or sharing information.
-
Consent may be written, verbal, or implied depending on the situation.
-
You may withdraw consent at any time, subject to legal or contractual restrictions.
5. Confidentiality & Disclosure
Your information is confidential and will only be disclosed:
-
With your explicit consent.
-
When required by law (e.g., risk of serious harm, child protection, court order).
​
6. Safeguards & Storage
-
Electronic records are stored securely with encryption and password protection.
-
Paper records are kept in locked storage.
-
Records are retained for the period required by provincial law (commonly 7–10 years after last contact, or longer for minors).
-
Secure destruction methods are used when records are no longer required.
​
7. Client Rights
Under Canadian law, you have the right to:
-
Access your records upon written request.
-
Request corrections to inaccurate information.
-
Know how your information is used and shared.
-
File a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner if you believe your rights have been violated.
​
8. Third-Party Services
-
We use secure platforms for email, video counselling, and payment processing.
-
These providers are contractually required to protect your information.
​
9. Contact Information
For questions or concerns about this Privacy Policy, please contact:
​
Alexandra Dallas
Office Phone: 204-674-5040